You must set up an account to place an order with us. Click "sign in". First time you purchase click on "new customer" tab and fill in the required information. If you already have an account with us, please fill your name and password.
Q: What if I forgot my password?
If you have forgotten your password go to "Forgot your Password?" tab. Enter your e-mail address and click go.
Your password will be e-mailed to you.
Q: How do I place an order?
1. Click on the item you'd like to buy. You can click on an item's picture or title to get a more detailed description of that item. 2. Click Add to Cart to add that item to your Shopping Cart. If you want to buy more than one item, click Back to store and repeat the first step. In your Shopping Cart you'll see the items you've added along with the total price. (Including the shipping price). If it is the first time you buy in this site you must create an account. Existing customer , please fill in your username and password. You can Review your order at the top of the page by clicking on "my cart" tab. 3. Enter your billing address. This should match the address on your credit card statement. 4. Enter your shipping address. (If it is different from your billing address.) 5. Enter your credit card information. 6. Submit your order. Make sure all information is correct and click on the icon to submit your order. Q: How do I review my order? If you order has been successfully processed you will see a confirmation of order page appear on your screen. You will also receive an e-mail with the order details which will be sent automatically to the e-mail address you submitted through the address form. This way you can be sure your order has been accepted.
Q: Do you ship international orders?
Yes, we do!
Q: When will my order arrive?
Answer: It takes approximately 24 hours to process orders received on weekdays and 72 hours on weekends Usually, surface mail -within 60 business days from the day we receive your order. Airmail - between 14-21 business days from the day we receive your order
We try to ship all orders on the same day the order is received, but you should allow one day for processing, longer if the item is not in stock
Q: What if I want to return an item?
No returns will be accepted unless you have received a defective item. To return an item(s), please follow 5 easy steps: 1. Place the item(s) (in the condition in which it was received) in its original packaging. 2. Place packaged item(s) in the shipping box. 3. Complete the return form on the back of the packing slip and specify the reason for the return. Mailing Address: P.O. Box 990 Jerusalem 91009 ISRAEL Street Address:7 Ha-Ayin-Het street Jerusalem
Q: I remember seeing an item in an old catalog but don't see it on the website. Is it still available?
Contact us and we will try to locate the item. You can contact us , if you want a book that isn't in the catalog and we will try to retrieve it for you.
Q: I just placed an order but need to make changes, what do I do?
If you have already completed an order and wish to add an additional item or alter your order, before you submit your order , you can add or remove items. Customer Service may be able to fulfill your request depending on your order's status in production. Please contact Customer Service info@rubin-mass.com with your order number and the product number of the item you wish to alter/add to ensure accuracy.
Q: How secure is the website?
This website is protected with SSL (secure socket layer) encryption, the highest standard in Internet security.
Q:Do you offer discounts on substantial orders?
We do offer discounts as percentage discount for significantly large orders.
Q:Do you offer academic or non-profit discounts?
Generally, yes. Please email us at info@rubin-mass.com with your specific requirements.
Q:Are the additional ways to order from rubin-mass? Can I order Books by phone?
Yes, we offer Four ways to order direct • E-Mail: info@rubin-mass.com • Fax: 972-2-6277864 • Telephone Voice Mail 972-2-6277863 • Postal Service: Mailing Address: P.O. Box 990 Jerusalem 91009 ISRAEL Street Address:7 Ha-Ayin-Het street Jerusalem Israel.
